Here at the Bronze Antler Bed & Breakfast we make it a point to go out of our way with customer service. I was recently reminded when glancing through the journal in the Chief Joseph Mountain Room. (Each guestroom has its own room journal where guests often leave comments, poetry, sketches, etc., from their stay here near Wallowa Lake.)
An entry from September 2011:
Heather & Bill -- You are such great hosts that the Bronze Antler has sky-rocketed to the top of our all-time B&Bs. . .and that's not just because Heather climbed under our car to tape up a piece of material under the hood.
As I recall, the guests were all spiffy and ready to go out to a fine dinner at Calderas. As they started to pull away from the parking area, I heard a scraping noise coming through the open kitchen window. Bill wasn't quite sure what was going on as I grabbed the duct tape (one always keeps a roll handy in Wallowa County) and headed out the door. Turns out the guests had somewhere in their travels torn loose a piece of skirting under the front bumper and it was dragging in the gravel (and on the street). On my back, under the car with the duct tape and a few minutes later they were on their way!
Maybe they would've had the same kind of service from a Wallowa Lake hotel. We like to pride ourselves on taking the best care that we can of our bed and breakfast guests--even if it means crawling around in the gravel with duct tape!